Legal

Shipping & Returns

Last updated: [PLACEHOLDER — insert date before launch]

⚠ [PLACEHOLDER — Legal Review Required]

This is a structural template only. All specific details (timeframes, charges, conditions) are placeholders. A qualified lawyer and the Self Care Labs operations team must review and finalise this policy before launch.

Shipping Policy

Domestic Shipping (Pakistan)

We currently ship across Pakistan via [PLACEHOLDER — courier partner name]. Delivery timeframes and charges are as follows:

  • Major cities (Karachi, Lahore, Islamabad, Rawalpindi): [PLACEHOLDER — e.g. 2–4 business days]
  • Other cities and towns: [PLACEHOLDER — e.g. 4–7 business days]
  • Remote areas: [PLACEHOLDER — extended timeframe or availability]

Shipping Charges

  • Standard shipping: PKR [PLACEHOLDER]
  • Free shipping on orders over PKR [PLACEHOLDER]
  • COD orders: additional PKR [PLACEHOLDER] handling charge [PLACEHOLDER — confirm]

Order Processing

[PLACEHOLDER — state order cut-off times and processing days. E.g. "Orders placed before 2pm PKT on business days are dispatched the same day. Orders placed after 2pm or on weekends are dispatched the next business day."]

Order Tracking

[PLACEHOLDER — describe how customers can track their order. E.g. tracking number via SMS/email, tracking link.]

International Shipping

[PLACEHOLDER — currently not available / available to selected countries — confirm with operations team. If not available: "We currently ship within Pakistan only. International shipping will be announced soon."]

Failed Delivery

[PLACEHOLDER — what happens if delivery fails (courier unable to reach customer, wrong address provided). Define how many attempts are made and what happens to the parcel thereafter.]

Returns Policy

Return Eligibility

[PLACEHOLDER — define clearly which items can be returned: unopened/sealed products only, within X days of delivery. Note that opened skincare products typically cannot be returned for hygiene reasons — confirm this is the policy.]

  • Returns accepted within [PLACEHOLDER] days of delivery
  • Items must be unopened, unused, and in original packaging
  • Proof of purchase required
  • [PLACEHOLDER — list non-returnable items: opened products, items marked as final sale, etc.]

How to Initiate a Return

[PLACEHOLDER — step-by-step return process: contact us first, receive return authorisation, ship item back, etc. Confirm who bears return shipping costs.]

Refunds

[PLACEHOLDER — refund timeline and method. E.g. "Refunds are processed within X business days of receiving the returned item. Refunds are issued via the original payment method."]

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within [PLACEHOLDER] days of delivery with a photo of the issue. We will arrange a replacement or refund promptly at no additional cost to you.

Exchanges

[PLACEHOLDER — confirm whether exchanges are offered or whether customers must return and reorder.]

Contact

For questions about shipping or returns, please contact us or reach us via WhatsApp at [PLACEHOLDER].