Legal

Cash on Delivery (COD) Policy

Last updated: [PLACEHOLDER — insert date before launch]

⚠ [PLACEHOLDER — Operations Review Required]

This is a structural template only. All figures, coverage areas, and conditions are placeholders. The Self Care Labs operations team (and legal counsel) must review and finalise this policy before launch.

CELLIV offers Cash on Delivery (COD) as a convenient payment option for customers across Pakistan. Please read this policy carefully before placing a COD order.

1. COD Availability

COD is available in the following areas:

  • All major cities: Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Faisalabad, Multan [PLACEHOLDER — confirm full city list]
  • Selected smaller cities and towns — availability to be confirmed at checkout [PLACEHOLDER]
  • COD may not be available in certain remote or restricted delivery zones [PLACEHOLDER — define]

2. COD Charges

  • COD handling fee: PKR [PLACEHOLDER] per order
  • This charge is in addition to any standard shipping fee
  • COD is free on orders over PKR [PLACEHOLDER] [PLACEHOLDER — confirm if this offer applies]

3. Order Limits

  • Minimum order value for COD: PKR [PLACEHOLDER]
  • Maximum order value for COD: PKR [PLACEHOLDER]
  • [PLACEHOLDER — confirm limits with operations and payment logic in WooCommerce Phase 2]

4. How COD Works

  1. Select "Cash on Delivery" at checkout.
  2. Your order will be confirmed and dispatched within [PLACEHOLDER] business days.
  3. Our courier will contact you before delivery to confirm the time and address.
  4. Pay the exact order amount in cash to the courier upon delivery.
  5. Inspect your parcel before the courier leaves, if possible.

5. Order Refusal Policy

We understand that plans change. However, refusing a COD order upon delivery creates significant costs for us (return shipping, restocking, courier fees). Please only place a COD order if you genuinely intend to accept delivery.

  • If you wish to cancel a COD order, please contact us before dispatch via our Contact page or WhatsApp at [PLACEHOLDER].
  • [PLACEHOLDER — define consequences of repeated order refusals: e.g. COD access blocked on the account/address, required to switch to prepaid.]
  • [PLACEHOLDER — confirm this policy with legal counsel to ensure it is fair and compliant with Pakistani consumer protection law.]

6. Damaged or Incorrect Items on COD Delivery

You have the right to inspect your order before payment. If the parcel is visibly damaged or the contents appear incorrect:

  • You may refuse the delivery and note the issue with the courier.
  • Contact us immediately at contact us with photos if available.
  • We will arrange a replacement or resolution promptly.

7. Changes to This Policy

We may update this COD Policy from time to time. Changes take effect upon publication on this page.

8. Contact

For questions about COD, please contact us or reach us via WhatsApp at [PLACEHOLDER].